- Use
your greatest asset
Many
businesses say their people are their greatest asset, then promptly
ignore them. Involve and consult your people continuously, not only
to keep them motivated, but to use their ideas and input to improve
your business. After all, they know what is happening in your business
in intricate detail.
- Brief
people regularly
Regular
briefings by managers can ensure that people are aware of important
news and developments. Briefings are most effective when people have
the opportunity to comment and ask questions, even if answers cannot
be given on the spot.
- Manage
visibly
Getting
to know your people well is probably the most effective way of keeping
up-to-date with everything in your business. Develop a culture which
encourages people at every level, from every department to get to
know each other.
- Be
accessible
Make
it easy for people to communicate with senior managers and directors.
Most communications are from top down, but the most valuable information
should be flowing the other way.
- Encourage
involvement
In employee
newsletters and intranets, provide an incentive for people to respond.
Use surveys, competitions, events or social articles to create interest.
- Listen
and act
Acknowledge
everyone’s contributions and suggestions and commit to acting
on them. Ensure that everyone is aware that they are valued, so that
they will continue to participate.
- Publicise
achievements
Publicise
and reward successes based on voluntary suggestions, so that people
can see that you take their contributions seriously.
