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Nice design, but what is it saying?

Living in an age of immaculate design, everywhere we look we see complex images digitally sculpted to create specific moods. But all too often, the words accompanying the imagery we see are clumsy or unintelligible. The result is confusion.

If any business communication intends to persuade a viewer or reader to take a specific action, it will only succeed if the person can understand the message it contains.

In reality, the words conveying a message often come a very poor second to the visual imagery - the reason why writers, editors and proofreaders are often called in as an afterthought to save a project, rather than at the beginning where they can ensure success from the start.

The way of thinking that if it looks good, it will communicate effectively is wrong.

It is true that sometimes images alone can communicate a message effectively without the need for any words. Conversely, words are equally powerful and can often communicate without the need for images.

What is important is to apply the same level of consideration to both words and images.

Recently, a potential business associate presented a portfolio with some very effective graphics, but with an advert - which had been published - containing a glaring spelling mistake.

What do I remember? Actually, I can remember very little of the images in the portfolio, even though they had been produced with considerable effort and talent. What I do remember is the spelling mistake.

This small, but potent error wiped out everything that the imagery sought to create.

Before starting to produce any communication, ask yourself these three questions:

  • what do I want to say?
  • who do I want to say it to?
  • how do I want them to respond?

Depending on your answers, make sure you use the appropriate expertise - either your own or provided by skilled professional - to create communications which achieve the objectives identified by your answers.

Perhaps it will be a copywriter, perhaps a designer, or both - or perhaps your business has all it needs in-house.

And when you have created a stunning piece of work, check it before publication or distribution. Either employ a proofreader or run it past someone without any involvement in its production.

It is better to look foolish at this stage than to waste money producing a flawed communication which has to be re-worked or, even worse, make your business or a client's look bad in public.

With just a little thought and care, and careful checking, your communications can look good, read well and work like magic.

  • 12th September 2004.

  • If you have any comments or questions or would like advice on improving any aspect of your business communications, please email hello@editorialresources.co.uk or call 0845 200 7830.

 

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